Affiliate help

Open Affiliate Login with the owner or staff account that has permission to manage the academy. If you do not see the academy after sign-in, ask the owner to check your staff or shareholder access.

Use Sign Out when you finish academy administration, especially on a shared computer. Signing out does not change member records, reports, billing setup, or permissions.

If your account can reach multiple academies, use the academy selector before changing members, cards, permissions, reports, or billing settings.

Some tools are owner-only or permission-based. If a page is missing or a button is disabled, confirm whether your account can manage members, cards, reports, app tools, or billing for that academy.

Use Messages to review academy notices, trend cards, and owner guidance after sign-in. Submit feedback or dismiss a trend only after you have read what the card is telling you.

Use trend feedback on Messages when the trend card is wrong, unclear, or useful. Dismiss a trend only when it no longer needs owner attention.

Use the member registration flow when the student is an adult. Check the email first, create or connect the account, review the member details, and confirm the registration so the adult appears in the member list.

Use Register Parent when a family needs one adult account to manage children. Enter the parent identity and account email, then continue to the children step before final confirmation.

Use Register Children to add one or more dependents under the parent. Enter each child's name and training details, review the family, and confirm so the children can be attached to the academy member list.

From Members, use Resume Onboarding when a parent account exists but the child registration or review step was not finished. This keeps the family under the same parent instead of creating duplicate accounts.

Before confirming, check spelling, parent-child relationships, membership type, and academy. Confirm only when the account should be created or attached to the current academy.

Use Attach Members when you need to batch create/add people into the member list from existing accounts or a prepared list. Review each matched adult or dependent before committing so duplicates are not added.

Use the Pending Members section to accept adults, parents, and children who should join the academy. Accepting moves them into the active member list and makes related academy workflows available.

Reject when a request should not join now. Reject with dependents when a parent request and child entries should be declined together. Ban only when the account should not be allowed to rejoin through normal request flows.

Use Members to review accepted solo adults, accepted parents, and the children attached to each parent. Check status badges when a family record looks incomplete.

Use Ranks to update rank display, rank settings, member rank, and art-track enrollment. Keep rank changes tied to the correct member list entry.

Use the owner-member rank action when the owner also needs to appear as a trainable academy member for ranks or academy activity.

Use Shareholders or staff access pages to grant only the permissions a person needs. Remove or reduce access when the person's role changes.

Use competitor profiles when academy members need competition-specific details. Keep profile data aligned with the member record before using competition tools.

Delete a competitor profile only when the academy member should no longer have that competition-specific record. Confirm the member first; deleting the profile should not be used to edit normal member identity or rank data.

Use Accomplishments to review academy-level milestones and member progress signals that are separate from monthly financial reports.

Use Card Templates to define card name, description, session count, expiration days, fee, and group or private lesson type. Templates should be created before issuing cards to members.

Use Card Assignment to choose the member and template, then issue the card. Confirm the member carefully, especially when a family has multiple dependents.

Use Active Cards to see current card status by adult or child member. Check sessions left and expiration before changing a card.

Pause Member when one member should stop using cards temporarily. Unpause Member when that member should resume. This is different from pausing the entire academy.

Pause Academy when the whole academy card feature should be temporarily blocked. Unpause Academy when card use should resume for eligible members.

Use expired-card actions to reactivate, hide, or review cards with remaining sessions. Reactivate only when the member should regain access.

Use delete-card actions when a card should be removed from the active list. Record the reason so card history and member dispute review remain understandable.

Use Lesson Booking Adjustments to approve or reject session-credit changes, member disputes, or attendance corrections.

Use Charges when a lesson or attendance correction needs to be tied to a selected member and card. Confirm the lesson, member, and active card before submitting.

Use Card History to review issued cards, deleted cards, audit notes, deletion reasons, and who resolved a card action.

Use Reports, Monthly Reports, and Accomplishments to understand activity, member trends, progress, and operational performance.

Use Monthly Reports filters to choose the academy and reporting year before reviewing financial or academy-health details.

Use Broadcasts when the academy needs to publish an update or media-backed announcement. Check media usage and audience before posting.

Use Recall when an announcement should stop being active, Repost when a previous announcement should be sent again, and Delete only when the broadcast should be removed from the academy record.

Use Applicants and Recruitment tools to track prospective members, check emails, and move interested people toward registration.

Open an applicant record to update details or status after contact. Use recruitment email checks before creating duplicate applicant records.

Use competition event tools to create events, divisions, fee defaults, and linked competition records. Review division setup before publishing or collecting fees.

Publish when event setup is ready for users. Archive when the event should no longer be active. Edit the event before publishing if dates, fees, or divisions are wrong.

Create, edit, and delete competition divisions from the event page. Add or remove division fees only after confirming the fee kind and amount.

Preview generated divisions, edit preview rows, remove incorrect rows, and generate final divisions only after the preview matches the event rules.

Use linked events when one competition setup needs related event records. Confirm the relationship before creating the linked event.

Use App Tools or Features when enabling advanced academy capabilities. Confirm billing readiness and permissions before turning on paid operational features.

Use Features to start a free trial, subscribe now, continue checkout, resume checkout, cancel checkout, or cancel a subscription. Confirm the academy and billing method before purchasing.

Use add-on academy slots when your account needs more academy capacity. Cancel a pending slot order if it was started by mistake before completing checkout.

Use Cloud Usage to set billing contact details, accept terms, add payment method, review storage and bandwidth, and handle billing support for academy media.

Open Cloud Usage or Owner Billing Issues when a media billing statement needs review. Include the statement and reason, then reply in the billing case thread if support asks for more information.

Use Payouts to choose or update payout details, start onboarding, continue provider setup, and review provider-specific guidance such as ECPay, Alipay, Toss, PagBank, GCash, Midtrans, MoMo, Omise, Razorpay, or Stripe.

Use Settings to update academy media such as symbols, gallery assets, and training videos. Upload, reorder, archive, restore, delete, or open media only after confirming it belongs to the current academy.

Use Historical Monthly when you need older monthly operational data that is separate from the current dashboard reports.

Use Recover Timesheets from Monthly Reports when a staff timesheet missed approval. Enter explicit working hours; recovery uses those hours for staff wage costs and does not use raw clock duration.

Use Settings to maintain the public academy information, symbol, gallery photos, and training videos shown on the standardized /academies page for payment-provider or public review.

Use Owner Billing Issues to open a cloud usage billing case, review the case thread, and reply with safe operational details. Do not include card numbers, passwords, or private member records.

Use Cloud Usage to add a billing method, continue onboarding, or use a saved billing method before media storage or bandwidth charges need collection.

Use competition fee defaults before creating divisions or linked events. Confirm currency, fee kind, and amount before publishing an event or collecting fees.