Start here
Common tasks
Choose the right support destination
Route the question by the surface where the problem happens. This keeps help answers accurate and avoids mixing ownership between products.
Website and portal navigation Open
Use the general forum or contact form for landing pages, portal buttons, sign-in redirects, language selection, and website account-access questions.
Learning access Open
Use Education support for online lessons, homework, certificates, subscriptions, progress, and learning access.
Academy operations Open
Use Affiliate support for owner/admin workflows, member registration, parent/dependent setup, member lists, cards, reports, permissions, app tools, and academy billing.
Publishing and curriculum Open
Use Studio support for lessons, curricula, catalogs, clips, channel setup, publishing, academy access grants, pricing, and creator payouts.
Mobile app help Open
Use DojoMate Help for mobile app actions such as joining an academy, booking classes, viewing cards, attendance, alerts, family accounts, and member profile setup.
Ask for help clearly
Use this checklist before posting in a forum or sending the contact form.
Include the product and page Open
Say whether the issue happened in Education, Affiliate, Studio, DojoMate, the forum, or the marketing site. Include the page or workflow name.
Include safe account details Open
Include the account email and academy name when relevant. Do not include passwords, payment card numbers, authentication tokens, or private student records.
Describe the action you tried Open
Write the exact action, such as registering a parent, adding dependents, assigning a card, publishing a lesson, or subscribing to a channel.
Use the contact form when you cannot sign in Open
Use the contact form if you cannot access the correct forum, cannot sign in, or need help routing the question to the right product area.
No matching topics in this section.